Conditions
of Use
Winter mail order closes as stocks sell out. Winter roses are a field
crop and are harvested once annually, once they are gone, they really
are gone.
Stocks marked as SOLD OUT are considered to be in too small a number to
guarantee a supply of grade 1 plants.
Full payment is required with each order to proceed to processing and
confirmation.
All winter rose orders will receive a full mailed confirmation as soon
as possible after order is processed detailing availability and
despatch dates.
Other plant groups will be despatched within 10 days of the order being
received and processed. Potted plants have shipping included in the
advertised price
Please choose carefully, order variations may attract an administration
charge and/or a delay in despatch of the order, more detail is outlined
at the bottom of the
Shipping your order
:
Specified freight despatch dates on the Purchase Form are the date it
will leave our Sydney nursery. In most cases it will take 2 - 4 days to
reach it's destination.
2013 Despatch dates are :
3 June, 10 June, 17 June, 24 June
1 July, 8 July, 15 July, 22 July, 29 July
5 August
NT, TAS, WA
24 June, 22 July, 5 August
Pickup at Swane's Dural, Carlingford, Sylvania.
please select a date after 1 June
Quarantine inspection charges are not a freight component of an order.
Quarantine inspection charges apply to any order for shipping to NT,
WA, Tas. $60.00 per order and are charged as a mandatory item for those
states.
Swane's Quality is
Guaranteed
100%
replacement/credit guarantee
At Swane's we are so confident with the quality of our winter mail
order roses that we offer a full replacement or credit guarantee.
In the event of a rose plant failing to grow - return the plant with a
matchbox size soil sample from the planting position and the receipt of
your purchase to Swanes. Swanes will choose to replace, refund or issue
a credit for the purchase price, depending on the availability, in that
year or the next.
Plant returns will not be accepted after 30 September of the year of
purchase. Before removing the plant talk to a Swanes advisor: (02 9651
1322 or email info@swanes.com)
winter rose shipping charges
(june - august despatch)
NSW, VIC, Brisbane metro
| 1 - 10items |
$16 |
| 11+ items |
$20 |
| if order contains standards/tree roses
|
add $20 (max charge $40) |
Other areas of Australia
| 1 - 10 items |
$17 |
| 11+ items |
$22 |
| if order contains standards/tree roses |
add $27 (max charge $49) |
Alterations
& Additions:
In the event you change your order, either
to make a deletion or addition, or change of despatch, we require at
least Ten working days notice prior to such alteration.
Order cancellations and/or variations may attract an administration
charge of $5.50 per order.
No substitutes unless requested. Alterations and additions require up
to 10 working days notice. Less notice will at least delay the despatch
of an order.
Adverse Conditions beyond our control sometimes happen. Roses are a
field crop and as such are subject to the vagaries of weather (such as
wind or hail storms), as well as misadventure from mechanical diggers.
Rain at harvest can delay despatch.
Such problems can affect the yield of the crop and dramatically reduce
the expected numbers of plants and/or the proposed despatch dates.
Quality: We believe all our stock to be of good quality, irrespective
of the amount of stems the plant produces. This will vary naturally,and by rose variety.
Some plants having one stem, some two and some even more. This does not
indicate that the plant with the most stems is more vigorous than the
plant with one. The size and amount of stems is different with each
variety.
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